Streamlining Our Communications

Streamlining our Communications

As a charity supporting the homeless and vulnerable we are acutely aware that demand for our service is increasing and that we need to work smarter and more efficiently with other agencies in order to meet the demands placed upon us.

We are therefore streamlining the way we help people. Our new telephone system, Altos, will give you five different options when you call our number:

1. Café 43
2. Catering
3. Collections and deliveries
4. Casework
5. Other

Any calls not picked up will be offered a voicemail option that will then be emailed to the relevant option selected. We envisage that our new system will facilitate better communications by offering an improved service and enabling us to be more responsive whilst still remaining flexible.